收費與退款政策

以下方案與規範依據本平台的使用條款所訂定，請於使用前詳細閱讀。如有疑問，歡迎聯繫客服。

一、訂閱方案 (Pricing Plans)

本平台提供三種訂閱方案，分別為 Standard、Premium 及 Pro。所有訂閱皆為 月付費，並採用自動續訂機制 (auto-renew)。若欲取消自動續訂，請於下一次扣款日前於帳戶後台辦理取消。

1. Standard （免費）

  • 月費：NT$0

  • 可上架空間數：最多 3 個

  • 每個空間可上傳圖片：最多 5 張，建議尺寸 3000×3000 像素

  • AI Agent：不包含

  • 標準用戶可另行訂閱「AI Agent 週訂閱服務 (NT$30/週)」

2. Premium （NT$199 / 月）

  • 月費：NT$199

  • 可上架空間數：最多 10 個

  • 每個空間可上傳圖片：最多 8 張，建議尺寸 3000×3000 像素

  • AI Agent：不包含

  • 若需使用 AI Agent，可與 Standard 相同方式單獨訂閱 (NT$30/週)

3. Pro （NT$599 / 月）

  • 月費：NT$599

  • 可上架空間數：無限制

  • 每個空間可上傳圖片：最多 8 張，建議尺寸 3000×3000 像素

  • AI Agent：免費內含，無須額外付費

二、付款方式與自動續訂

  • 付款方式：可使用信用卡、金融卡或其他本平台指定的電子支付方式。所有訂閱均於每個計費週期（每月）自動續訂並扣款。

  • 提前終止：若會員於合約期中欲終止服務，需依照本平台規定流程辦理，並可能收取 NT$500 作業費（詳見使用條款）。

三、訂單取消與退款政策

本政策適用於使用者預訂「共享空間」的交易。請注意，以下僅摘錄重點，完整細節以使用條款為準。

訂單取消（下訂者端）

  • 如需取消訂單，請於「空間交付時間（預訂開始時間）」72 小時前提出申請，可獲得全額退款。

  • 若於 72 小時內申請取消，需提供重大傷病或空間未交付證明；經本平台審核後決定退款比例。若無法提供有效證明，本平台不承擔任何退款責任。

空間提供者交付義務

  • 空間提供者若因不可抗力無法於訂單開始前正常交付，應於 72 小時前通知本平台並提供證明。

  • 本平台保留最終解釋權，若證明無效，空間提供者可能須自行承擔相關後果。

解釋權

  • 本平台保留本政策之最終解釋權。


注意： AI Agent 週訂閱的取消與退款，請參考使用條款中「AI Agent 服務」相關章節。如在週期中途取消，當週已繳金額不予退還。

四、平台抽成 (僅向空間提供者收取)

抽成比例：

  • 本平台向「空間提供者」收取 27% 的平台服務費，並不向下訂者收取任何額外費用。

結算與匯款時間：

  • 平台在用戶下訂時，會先向下訂者收取訂單全額。

  • 每筆訂單完成後，本平台於每月底進行交易結算，並於次月 15 日（或最近可行工作日）將扣除 27% 服務費後的款項匯入空間提供者指定之帳戶。

  • 若因金融機構系統故障或不可抗力原因導致延遲，本平台不承擔任何法律責任。

正確帳戶資訊：

  • 空間提供者需確保其銀行帳戶資訊正確。若因帳戶錯誤導致無法匯款或延誤，本平台不負任何損失賠償責任。

聯繫方式

若您對以上費用、退費或平台抽成方式有任何疑問，請洽客服：

  • 電子信箱：support@spaceshareco.com

提醒：

  • 本頁面內容僅為摘要，詳細規範請以使用條款與隱私政策為準。

  • 本平台保留隨時修改收費與退款政策之權利，修改後之內容於公布後即時生效。


如有進一步問題，歡迎隨時聯繫本平台客服，我們將竭誠為您服務。


Pricing & Refund Policy

The following plans and regulations are established based on the platform’s [Terms of Use]. Please read them carefully before use. If you have any questions, feel free to contact our customer support.

I. Subscription Plans

We offer three subscription plans: Standard, Premium, and Pro. All plans are billed monthly and set to auto-renew by default. If you wish to stop the auto-renewal, please cancel via your account dashboard before the next billing date.

Standard (Free)

  • Monthly Fee: NT$0

  • Maximum Spaces Listed: 3

  • Images per Space: Up to 5 images (recommended size: 3000 × 3000 px)

  • AI Agent: Not included

  • Standard users can subscribe separately to the “AI Agent Weekly Plan (NT$30/week)”

Premium (NT$199/month)

  • Monthly Fee: NT$199

  • Maximum Spaces Listed: 10

  • Images per Space: Up to 8 images (recommended size: 3000 × 3000 px)

  • AI Agent: Not included

  • If you need AI Agent functionality, you can subscribe to the weekly plan (NT$30/week), the same as Standard users

Pro (NT$599/month)

  • Monthly Fee: NT$599

  • Maximum Spaces Listed: Unlimited

  • Images per Space: Up to 8 images (recommended size: 3000 × 3000 px)

  • AI Agent: Included at no additional cost

II. Payment Methods & Auto-Renewal

Payment Methods: Credit card, debit card, or other electronic payment methods designated by this platform. All subscriptions automatically renew monthly.

  • Early Termination: If you wish to cancel your subscription before the contract period ends, you must follow our specified procedures and may be charged an administrative fee of NT$500 (see the [Terms of Use] for details).

III. Order Cancellation & Refund Policy

This policy applies to users booking “shared spaces” through the platform. The highlights below are for reference only; please refer to the [Terms of Use] for full details.

Order Cancellation (Booker)

  • To cancel a booking, please apply at least 72 hours before the space handover time (the scheduled start time) to receive a full refund.

  • If you cancel within 72 hours of the start time, you must provide valid proof (e.g., serious illness or non-delivery of the space). The platform will review and determine the refund percentage. If no valid proof is provided, the platform assumes no refund responsibility.

Space Provider Delivery Obligations

  • If the space provider cannot deliver the space due to force majeure, they must notify the platform at least 72 hours in advance and provide supporting documentation.

  • The platform reserves the final right of interpretation. If the proof is deemed invalid, the space provider may bear the resulting consequences.

Right of Interpretation

  • The platform reserves the final right of interpretation of this policy.

Note: For cancellations and refunds related to the AI Agent weekly plan, please refer to the “AI Agent Service” section in the [Terms of Use]. If you cancel mid-week, the already-paid amount for that week is non-refundable.

IV. Platform Commission (Charged Only to Space Providers)

Commission Rate

  • The platform charges a 27% service fee to space providers and does not charge any additional fees to bookers.

Settlement & Remittance Timeline

  • When a user makes a booking, the platform collects the full order amount from the booker.

  • After each booking is completed, the platform finalizes transactions at the end of each month and transfers the remaining amount (minus the 27% service fee) to the space provider’s designated bank account on the 15th of the following month (or the nearest business day).

  • The platform assumes no legal liability for delays caused by financial institution system failures or other force majeure events.

Accurate Account Information

  • Space providers must ensure the accuracy of their bank account information. The platform bears no responsibility for losses or delays resulting from incorrect account details.

Contact Information

If you have any questions regarding the fees, refund policy, or platform commission, please contact our support:

  • Email: support@spaceshareco.com

Reminder

  • The content on this page is a summary. For complete regulations, please refer to our [Terms of Use] and [Privacy Policy].

  • The platform reserves the right to modify the pricing and refund policies at any time. Changes take effect immediately upon announcement.

For further inquiries, feel free to contact our customer support. We’ll be happy to assist you.